Refund policy

We want you to love your order. If something isn't right, we're here to help.

Returns

You may return unopened, unused items in their original packaging within 30 days of delivery.

Opened skincare and beauty products

For hygiene and safety reasons, we can't accept returns of opened or used skincare, lip, or eye/spot care products, unless the item arrived damaged, defective, or incorrect.

Damaged, defective, or wrong items

If your item arrives damaged, defective, or isn't what you ordered, email us within 7 days of delivery at skymarkne@gmail.com with your order number and a photo of the item. We'll send a replacement or a full refund at no cost to you.

How to start a return

Email skymarkne@gmail.com with your order number and the item you'd like to return. We'll reply with return instructions. Please don't send items back without contacting us first, because returns go to our brand partners, not to a single address.

Return shipping

Customers are responsible for return shipping costs unless the return is due to our error (damaged, defective, or wrong item).

Refunds

Once your return is received and inspected, we'll email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Your bank may take a few extra days to post it.

Discounted items

Items bought with a discount code, such as GLOWKIT, are refunded at the price you actually paid.